Sonabat Privacy Policy – Your data is safe with us

Welcome to Sonabat. This Privacy Policy ("Policy") explains how the Sonabat platform collects, processes, stores, and protects your personal information. This Policy applies to your use of our website, mobile site, and related services.

Sonabat takes your privacy very seriously. We believe every user has the right to know where their data goes and how it is used. That is why we have written this policy in plain, straightforward language so everyone can understand it.

By registering on or using Sonabat, you consent to this Privacy Policy. If you do not agree with any part of it, please refrain from using the platform and get in touch with us.

Sonabat may collect the following types of information. The reason for collecting each is explained in detail below:

Sonabat collects information in several ways. In each case, data is collected on the basis of your consent:

• Information Provided Directly: Information you provide at registration – name, email address, phone number, and so on.
• Automatically Collected: Collected automatically when you use the platform – including IP address, browser details, and device information.
• Gaming Activity: Your gaming history, deposit, and withdrawal records.
• Cookies & Tracking: Cookies are used to improve site functionality.
• Identity Verification: Document information submitted during the KYC process.

Sonabat never collects your data without your knowledge or consent. You are notified about cookies when you first access the platform.

Sonabat uses your data only for specific, legitimate purposes. The reasons we process your information include:

• Account Management: Creating, maintaining, and keeping your account secure.
• Service Delivery: Processing gaming services, deposits, and withdrawals.
• Identity Verification: Completing the KYC process and preventing fraud.
• Customer Support: Resolving your questions and issues.
• Promotions & Offers: Notifying you about relevant bonuses and offers (with your consent only).
• Legal Obligations: Reporting in compliance with applicable laws.
• Platform Improvements: Enhancing the user experience.

Sonabat never sells your data. However, in certain limited circumstances, we may need to share information with third parties:

• Payment Providers: bKash, Nagad, Rocket – only the information necessary to process transactions.
• Game Providers: Pragmatic Play, Evolution Gaming, and others – solely for game operation.
• KYC Services: Identity verification agencies – used solely for the verification process.
• Legal Authorities: Where disclosure is required by court order or government directive.
• Company Restructuring: Sonabat may share data with a new entity in the event of a merger or acquisition.

In each of the above cases, only the minimum necessary information is shared. Third parties are also required to uphold the same privacy standards.

Sonabat employs industry-leading technology to keep your data safe. Our security measures include:

• Transport Security: All data transmissions are encrypted via TLS 1.3 protocol.
• Database Encryption: All stored sensitive data is encrypted using AES-256 encryption.
• Access Controls: Only authorized personnel may access your data.
• Two-Factor Authentication: An additional layer of security for logging into your account.
• Regular Audits: Independent cybersecurity experts conduct reviews every three months.
• Incident Response: In the event of a security breach, users and relevant authorities will be notified within 72 hours.

Please note – no method of transmission over the internet is 100% secure. That said, Sonabat works tirelessly to ensure the highest level of protection possible.

Sonabat uses cookies on the platform. Cookies are small data files stored in your browser that help make the platform more convenient and faster to use.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Remembers your preferences (language, settings).
• Analytics Cookies: To understand how the platform is used. Can be disabled.

You can delete or disable cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working.

Sonabat does not retain your data indefinitely. Each category of information has a defined retention period:

• Account Information: For the duration the account is active and 5 years after closure (for legal compliance).
• Financial Transaction Records: 7 years after the last transaction (due to tax and legal obligations).
• Gaming History: 3 years after account closure.
• Support Contact: 2 years after the issue is resolved.
• Log Files: Up to 12 months.

You have full control over your data on Sonabat. To exercise any of the rights listed below, please contact our support team:

Sonabat is not intended for anyone under the age of 18. We do not knowingly collect data from minors. Age verification is carried out at the time of registration.

If we become aware that a minor has created an account on Sonabat, that account will be immediately closed and all associated data will be deleted.

Sonabat may update this Privacy Policy from time to time. When significant changes are made:

• A notice will be sent to your registered email address.
• Notifications will be displayed on the platform.
• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified at least 7 days in advance of any significant changes.

Continued use of Sonabat after an update takes effect will be considered acceptance of the revised Policy.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact Sonabat's support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform
• Response Time: Within 24–48 Business Hours

For any privacy-related requests, we will first verify your identity and then resolve the matter as promptly as possible.